Every now and then you discover someone who truly do The task These are compensated to complete. I not just uncovered one particular , I found numerous at American Airways .When touring 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo continue with the gate, I was not permitted off the airplane to retrieve it because the doorway was closed as well as jetway eliminated.
calling an actual person at AA customer service is beside impossible. The web site checklist a phone number, which can be for cargo Which only references a web site that is no help in any way.
She was good and I hope she's over the flight following spet when I am likely back again to St Thomas Thanks Mike
all to frequently, administration is contacted when items go Mistaken…this is not one of those letters…..I'm contacting american airlines client service thanks to an excellent flight attendant named MARITA LORDI (FA #9
My partner And that i had flight reservations for now (March 15, 2014) and after a regime heart scan on Wednesday of this 7 days, he was diagnosed using a severe heart trouble. On Friday, March 14, 2014 he had to possess a coronary heart catherization and it was impossible for us to go on our holiday vacation. I referred to as American Airlines Purchaser Service and was nicely explained to “challenging luckâ€.
I needed to vent my stress With all the baggage circumstance using your airline. Every little thing else was superior, even so the way my baggage was taken care of would make me Feel two times ahead of scheduling with AA once more. I had been billed $twenty five Every way for a single bag, not becoming explained to my bag could be carried on for no demand. So as to add insult on the $fifty billed, my bag was weakened on the outside upon currently being returned to me.
I'm emailing this comment to you personally to make sure that AA may well far better manage to motivate staff members to be a lot more courteous when issues go Mistaken.Shopper service may make such a change for people using your service.
LIES. American Airways has lied to me frequently. My bag didn't get there in the airport. I used to be expecting an prolonged length of time with the carousel and no baggage arrived out for my flight. Nor did any individual from the baggage Office environment that had a clear check out in the carousel come out to say practically nothing can be coming. I checked with the Business they usually then stated there was NO Purpose why my suitcase shouldn’t have arrived. They were being to deliver my suitcase to me at my hotel. At 2:24 PM I gained a phone get in touch with from a recorded message saying my bag was picked up and will be delivered inside 6 several hours. LIE. I known as the delayed baggage range and was explained to it had been picked up at three PM and would be shipped within just 6 several hours. LIE. I checked on the internet this night and it stated it was picked up at three PM and would be delivered in six hours. LIE.
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I not just had to waste $50 in baggage expenses, but I expert horrible landing by your pilots, very crowded and tiny planes, impolite flight attendants, and comprehensive imbeciles that dealt with my baggage simply because they Plainly have been illiterate and could not examine “San Antonio to Cincinnati, OH and sent it to Grand Rapids, MI.â€
The crew users have been by far the most non caring I've at any time been with a flight with. It jogged my memory off my days while in the resort small business once we had union and non union groups. I won't ever fly American all over again I I have to go west I'll generate.
I have already been about the telephone for 3 hours attempting to resolve a difficulty the place my bag was split open up and my belongings missing.
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I'd a quite challenging practical experience right now attempting to ebook an easy excursion for my wife and i from phx to sfo. In the beginning your web site reported their have been no flights. I improved browsers and received close to the conclusion with the scheduling but however entered my wife’s benefit number Incorrect and the internet site would not let me alter it. Once i went back again to start once more it had the same wrong selection and would not let me carry on. I then went to a 3rd browser acquired many of the technique to the end and the cost for economic climate coach arrived up $4258.